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Setting Expectations: Communicating School Policies and Procedures

With school in full swing, students and parents could use a refresher on school policies. When communicated clearly, your audience can better understand and comply with these policies and procedures.

However, many school administrators face the challenge of making sure this information reaches their audience. Below, you’ll find practical tips to help overcome these communication challenges and create a more compliant community that’s all on the same page.

Identify key policies and procedures

Start by asking yourself, “What do students and parents need to know?” Some policies are more relevant than others, so there’s little reason to explain the entire handbook. Rather than overwhelming your audience with every single detail, focus on the policies and procedures that directly impact their day-to-day experiences.

Also, break down complex policies into simpler, more digestible concepts. Trimming away excessive details can make policies less confusing and help you connect better with the audience. This way, students and parents can quickly pick up on the most essential information.

Speak in plain language

Communicate in a way that makes policies and procedures easier to understand. Avoid using technical jargon and overly formal language in your message. Instead, write in a conversational, easy-to-understand style that resonates with the audience. Plain language reduces confusion and ensures the information is accessible to everyone, regardless of their familiarity with the education system.

This approach doesn’t just make your message more readable. It shows that you care about being transparent and including everyone in the conversation. When people clearly understand a message, they’re more likely to comply with the policies and procedures outlined within it.

Use multiple channels of communication

Leveraging a variety of communication channels will help you reach the widest audience possible. You can relay policies and procedures through webpages, email reminders, take-home letters and more. Diversify the channels of communication, so you reach students and parents in their own preferred ways.

One other thing: if your school community includes families with diverse backgrounds, make sure the policies and procedures are available in multiple languages. This demonstrates your commitment to inclusivity and helps eliminate language barriers.

Compliance comes with communication

Communicating school policies and procedures effectively is essential for fostering understanding and compliance among your audience. Make clear, accessible policies a priority, and everyone in your community will have a smoother transition into the school year. Communicate your expectations from the start—and do it well!

Joe Donovan

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Joe Donovan

Founding Partner and President, Donovan Group

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